FAQ - Frequently Asked Questions

All our baby clothing is 100% cotton with the exception of baby dressing gowns and fleece blankets that are 100% polyester.

The colours of the garments may vary slightly depending on the computer screen you are looking at.

Unfortunately, we are unable to accept personalised products for return or exchange. See ourReturns Policy for more details.

We do not store or have access to any credit card information when it is entered. All payments are processed on a secure external payment page hosted by Paypal who provide secure payment processing solutions.

Absolutely. Our system allows the purchaser to specify separate billing and shipping addresses. Make sure to include the shipping address for the baby who is to receive your gift.

Personalised product takes about 7 -14 working days to produce then you need to add on shipping time. See our Delivery Information for more details.

All our products are made here UK.

Contact us and let us know when you need it by. If you have already ordered and we cannot deliver to you by the specific time, we will let you know and refund your money. If it is necessary to ship via an express service to meet your requested date we will contact you to advise you of any additional payment that might be required.

There are 24 different fonts available at the moment, but if you have a special font request we can usually organise this with minimal increase in cost.

We’d like to think the whole on-line ordering process is as simple as ABC, but if you’re having problems please contact us immediately and we will walk you through the process.

We accept online payment by Credit Card or Paypal.

You will be charged at the time of placing your online order.

To use a Voucher Code online simply type the code into the Voucher Code area when you reach the shopping cart and click “Apply Coupon”. The discount available and any balance to be paid will then be displayed.

We ship within UK only. See our Delivery Information for more details.

As above, all products are made and despatched from UK.

We will never allow your personal details to be given to anyone else. See our Privacy Policy for more details.


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